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20 Mar 2023
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Residents asked to complain about phone reception

The Pearl Beach Progress Association is calling on Pearl Beach residents to complain to their phone providers about reception around the town.

The advice follows a meeting of members of the association committee with Member for Robertson Dr Gordon Reid.

"He requested that as a community we increase the pressure on the Telcos with as many residents as possible complaining directly to their Telco," said association assistant secretary Mr Nigel Tisdale.

In a post on the association's website, he said: "As I am sure most of you know, many residents of Pearl Beach struggle to get reliable mobile phone service.

"This was clearly demonstrated last year when the Pearl Beach Progress Association took the decision to uncouple the defibrillator stations from the mobile system due to the considerable risk that they would not be accessible as a result of the inability to connect to the mobile network."

He said the association's safety advisory group had been pursuing the issue with letters , emails and meetings with government officials.

"Unfortunately, the Telcos do not recognise that there is a serious issue with mobile phone coverage in Pearl Beach.

"The Telcos look at the size of the village and the proximity of the transmitter, at the water tower on Mt Ettalong, and conclude that there should be no coverage issue.

"No consideration has been made for the geography, topology and vegetation cover that are critical factors affecting mobile coverage in Pearl Beach.





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